website privacy and cookies policy


We have to process personal information for certain legitimate business purposes which include, some or all, of the following:

  • Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of the customer.
  • To identify and prevent fraud.
  • To enhance the security of our networks and information systems.
  • To better understand how people, interact with our social media and web sites.
  • To provide email, postal. or other forms of communications, which we think will be of benefit and interest to you.
  • To determine the effectiveness of any promotional campaigns and our advertising we may do
  • Consent: agreement which must be freely given, specific, informed and be an unambiguous indication of the Data Subject’s wishes by which they, by a statement or by a clear positive action, signifies agreement to the Processing of Personal Data relating to them.
  • Privacy Notices (also referred to as Fair Processing Notices) or Privacy Policies: separate notices setting out information that may be provided to Data Subjects when the Company collects information about them. These notices may take the form of general privacy statements applicable to a specific group of individuals (for example, employee privacy notices or the website privacy policy) or they may be stand-alone, one time privacy statements covering Processing related to a specific purpose.

Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in the highest regard and take into account all of your data protection right under any and all current UK legislation.

You have the right to object to this processing at any time. If you wish to do so, please go to our Contact page and email us using the email address Please bear in mind that if you object, this may affect our ability to carry out the tasks above which may be of benefit to you.


We use certain technologies on our websites (including mobile-optimised versions) and applications (each a “Site” and collectively, our “Sites”) to collect information that helps us improve your online experience.  In this Cookie Policy, we refer to these technologies, which include cookies, collectively as “cookies.”  This policy explains the different types of cookies used on the Complex Service and how you can control them.  We may update this Cookie Policy from time to time.  Any update is effective as of the date it is posted, which will be indicated at the top of this Cookie Policy.

We hope that this policy helps you understand, and feel more confident about, our use of cookies.  If you have any further questions, please contact us on our Contact Page with the title of COOKIES.

1. What is a cookie?

A cookie is a small file containing a string of characters that is sent to your device when you first use our Sites. When you use our Sites a second time, the cookie allows our Sites to recognise your device or browser.

Some cookies may collect or store information that can be used to identify you as an individual (“Personally Identifiable Information”). Most cookies will not collect or store Personally Identifiable Information, but instead will collect aggregated and/or anonymized information about how users use our Sites.

Some Site features may not function properly without cookies. We use cookies to understand how people use the Sites and to improve content and services we offer through the Sites. We may use cookies to control the display of ads, to track Site usage patterns, to personalize what content you see when you visit the Sites, and to record requests for subscriptions to our services.

2. What cookies do we use?

We use cookies for the following purposes:

(a)    ‘essential’ – these cookies are essential to the operation of our site to enable you to move around the site and to use their features – cookies used for this purpose are: CookieConsent; and

(b)    ‘performance’ – we use cookies to register a unique ID that is used to generate statistical data on how the visitor uses the website – cookies used for this purpose are _ga, _gid, _gat; and

(c)    ‘targeting and advertising’ – we use cookies to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers – more information on these can be found below.

3. How do third parties use cookies on the site?

In some circumstances, we may work with third parties to provide services on our Sites. For example, our advertisers and other third parties may use their own cookies to collect information about your activities on our site and/or the ads you have clicked on. We do not control these cookies and to disable or reject third-party cookies, please refer to the relevant third party’s website or cookie policy via the links we have provided in the table below. You can also learn more about opting out of these cookies in Section 4 below.

If you opt out of third-party cookies, you may continue to see ads on our site, but the ads you see will not be tailored to you.

Third-party cookies on our site include cookies from the following third parties:

  1. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: The relevant cookies are: collect.
  2. We publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. You can view, delete or add interest categories associated with your browser by visiting: You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: Relevant cookies include: google_ama_config, google_experiment_mod, google_pub_config, IDE, pcs/activeview, test_cookie.

4. How do I control cookies?

You may refuse to accept cookies from our site at any time by changing the setting on your browser to refuse cookies, which you can learn more about by going to the browser’s Help feature.

Please be aware that if cookies are disabled, not all features of the site may operate as intended.

How to contact us…

All comments, queries and requests relating to our use of your information are welcomed and should be e-mailed to us at