February 2013

5 minutes to get through to HMRC!

February 7th, 2013|HMRC|

16 million people are left queuing for over 5 minutes to get through to HMRC Government ministers have blasted HMRC for their failure to answer customer phone calls within an appropriate length of time. The [...]

HMRC Call Centres

February 7th, 2013|HMRC|

HMRC criticised in report over customer service... The National Audit Office highlighted areas of improvement for HMRC, when dealing with customers over the phone. HMRC have been criticised over the length of time it takes [...]

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